Overview

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Merced Systems offers best-of-breed products, designed expressly for sales and service environments. They are a key element of an advanced program to drive customer acquisition and retention, and ensure employee alignment and behavior towards these customer-facing goals.

All Merced Systems products are available on-demand or for on-premise deployments.

Enterprise Products

Merced Enterprise products are built for scale and flexibility and are highly configurable to meet the organizational needs of individual customers. Seeded with best practice content, but flexible enough to meet the needs of the largest and most complex customers, Merced Enterprise products enable organizations to effectively implement operation-wide performance management initiatives.

The Enterprise Product Line includes the following:

• Merced Performance Suite — data integration, reporting, analytics, dashboarding, goals management and coaching
• Merced Incentive Management — plan modeling, data integration, advanced calculation, payout distribution, real-time and analysis
• Merced Operations Center — real-time and intraday interval reporting

Express Products

Merced Express products are focused, quick-to-deploy applications built to deliver rapid impact. Using Merced Data Connector Packs, and out of the box best practice KPIs, metrics, reports, dashboards and workflows to simplify and accelerate organizations' performance management deployments, Merced Express products offer deep industry- and function-specific capabilities. Merced Express products are built on the same platform as Merced Enterprise products and can be easily upgraded.

The Express Product Line includes the following:

• Merced Call Center Express — data integration, reporting, analytics, dashboarding, goals management and coaching
• Merced PowerCoach — best practice coaching and delivery tracking, plan modeling, data integration, advanced calculation, payout distribution, real-time and analysis