By Business Need

Merced Systems offers advanced performance management solutions for sales organizations and service organizations and the critical initiatives they undertake to improve revenue and customer loyalty. Once deployed, Merced Systems' highly flexible, enterprise-class products allow organizations to configure, update, and expand their applications to meet their current and future business needs - maximizing impact.

Click on the sample business initiatives below to learn more about how Merced Systems’ Sales Performance Management and Service Performance Management solutions can help your organization meet its strategic goals.

Incentive Compensation Management Incentives and variable compensation can be among the most important drivers of individual performance. By aligning rewards for individual activities with strategic objectives, ICM delivers significant strategic and financial value to any organization, and can do so with great efficiency... read more >	First Contact Resolution First Contact Resolution is a critical initiative for any organization trying to drive customer experience or reduce operational costs. First Contact Resolution (FCR) initiatives have emerged as some of the highest impact in Service Performance Management, and for good reason. They not only increase overall customer satisfaction, but also significantly reduce costs by deflecting future calls... read more >	Performance Coaching Performance coaching is a critical initiative for any organization trying to drive customer experience or sales transformation. Coaching frontline staff can be among the most impactful activities in driving performance improvement in people-intensive organizations... read more >

Sales Performance Management Sales performance management is a critical initiative for any organization trying to drive sales transformation or reduce operational costs. Sales Performance Management (SPM) is the discipline of marrying performance data to business improvement processes in order to drive sales effectiveness. At its core is incentive compensation management... read more >	Customer Journey Customer Journey is a critical initiative for any organization trying to drive customer experience or reduce operational costs. Customers typically travel through multiple interaction channels in making a purchase or receiving support. Each step in their journey is a critical opportunity to help customers make the right purchase choice, eliminate barriers and obstacles that lead to frustration and churn... read more >	Employee Engagement Employee engagement, motivation, and retention are critical goals in all people-intensive operations. They are particularly pronounced in customer-facing operations. Low employee engagement damages an organizations’ ability to sell effectively or deliver great customer service and affects customer satisfaction and churn... read more >

Reporting & Analytics Effective reporting and analytics solutions across the organization are critical for any organization trying to drive customer experience, sales transformation or reduce operational costs. All operating businesses need reporting and analytics to run. They need to analyze their problem areas... read more >	Scorecards/Dashboards Scorecard and dashboard visibility across the organization is critical for any organization trying to drive customer experience, sales transformation or reduce operational costs. Being able to manage employee performance towards a specific set of goals and targets is critical to improving the effectiveness and productivity of an organization... read more >	Quota Management Quota and territory management is a critical initiative for any organization trying to drive sales transformation or reduce operational costs. To optimize the performance of sales teams, organizations must be able to effectively determine and communicate quotas and territories, and then track channel and sales representative target approval... read more >