Optimizing performance of Tele-Sales operations is critical to increasing revenue and doing so as efficiently as possible. Yet making phone sales operations more effective in driving new sales and improving cross-sell and up-sell rates can be hindered by a range of problems. These include:
- Improperly set or communicated goals and targets
- Poor visibility into variability in tele-sales force performance, including a large gap between high- and low- performers
- Lack of consistent, sales-focused coaching processes and tools
- Compensation plans that are not aligned with organizational goals and strategy
- Manual, error-prone incentive pay calculations leading to misalignment and discontent
- Absence of tools for sales managers to track and improve front line selling behavior and overall productivity
- Incentive compensation plan inflexibility leading to out of date and misaligned variable compensation
Merced Systems’ Sales Performance Management and Service Performance Management solutions offer organizations the tools and best practices to optimize tele-sales performance. By aligning employee compensation with behavior and performance targets, Merced Systems’ solutions allow tele-sales organizations to increase sales revenue, improve customer experience, and boost sales team loyalty.
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