Merced Systems recognizes that providing superior support services is critical to ensuring that our customers receive the full value of their performance management solution. Our highly trained support engineers are able to resolve time-intensive activities and highly critical issues quickly and efficiently by taking a methodical approach to each issue. Merced Systems offers two support levels, Standard and Premium. Each support level offers a variety of components designed to meet the needs of both large and small operations.
Standard Support is designed to provide customers timely issue resolution, access to the latest software upgrades, and practical tips to keep Merced Performance Suite, Merced Incentive Compensation Management and Merced Intelligence operating at peak performance.
Premium Support is designed for customers who require higher levels of support including 24x7 coverage and a single assigned Merced Systems support engineer to manage all issues.
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