Merced Systems, Inc. Announces the Release of Merced Performance Suite Version 3.5
Merced Systems' latest release of its award-winning application enhances Coaching and First Contact Resolution capabilities
Redwood Shores, CA, November 20, 2008 — Merced Systems, Inc., the leading provider of Sales and Service Performance Management software today announced the latest release of its award-winning application, Merced Performance Suite. Merced Performance Suite 3.5 builds upon the application's leading Coaching and First Contact Resolution capabilities to deliver greater effectiveness of front line staff, and lower overall cost of ownership.
Built from the ground-up to meet the performance improvement needs of sales and service organizations, Merced Performance Suite is proven to lower operating costs, boost revenue generation, and promote organization-wide behavior change at the front line. By uniquely linking data to action through advanced analytics, such as First Contact Resolution calculations and integrated staff coaching, Merced Performance Suite guides managers and supervisors through structured activities that drive employee consistency and effectiveness.
Version 3.5 includes enhanced features for Coaching and First Contact Resolution, including:
Merced Performance Suite 3.5
- Enhanced out of the box coaching workflows and best practice content
- Pre-designed Performer Segments targeting specific performance improvement activities by employee groups
- Advanced Coaching Goal Management with integrated incentives to standardize coaching activity
- Support for 11 additional languages for global deployments (available with Merced Performance Suite Global Edition)
Coaching Plus Module
- Coaching Manager to improve coaching effectiveness and efficiency
- Coaching Packets which help to contextualize individual performance
"Leading Global 2000 sales and service organizations use Merced Performance Suite as a strategic lever to improve employee performance, increase customer satisfaction, and reduce operating costs," said Matt Glickman, CEO of Merced Systems. "Version 3.5 extends our award-winning platform by further extending our role-specific tools and domain-specific content, allowing organizations to more easily execute on their strategic initiatives like First Contact Resolution."
To learn more about Merced Performance Suite 3.5, visit us at www.mercedsystems.com.
About Merced Systems, Inc.
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 5 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA, with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.