sales performance management
spacer
providing sales management with a clear view of critical
sales data to enable alignment of strategy

typical results:
spacer sales performance management
sales performance management 14% increase in sales
sales performance management 37% decrease in operating expenses
spacer
service
performance management
spacer
delivering an outstanding customer experience for
enhanced loyalty and lifetime value
spacer
typical results:
spacer service performance management
service performance management 50% reduction in non-customer facing administration work
service performance management 5% reduction in average handle time
 

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

spacer

  More...   More...   More...  
Linkedin Join our Linkedin Group
s
Facebook Become a Fan on Facebook
s
Twitter Keep up-to-date with Twitter
s
Merced User Forums
 

Merced Systems Networking Event for Contact Center Executives

Find out how performance management can change the way your contact center operates

What can Business Executives leverage in today’s challenging environment to gain competitive sales and service advantage and drive operational efficiency? Join your peers for a networking event and learn how Merced Systems’ customers are using Performance Management to:
  • Increase front line visibility and enable self-correction via personalized dashboards
  • Boost Supervisor effectiveness and efficiency with workflow capabilities, including coaching and performance iimprovement plan tracking
  • Enable objective performance tracking, and increasing employee motivation and retention
  • Identify customer contact trends before issues arise
Click here for full details and to register.
Find out how performance management can change the way your contact center operates
 

Sibson Consulting Webcast

Thorough, effective compensation plan communication is a well- known sales effectiveness best practice. Unfortunately, and the pun is intended, it often just receives “lip service.” The rising optimism and expectations for 2010 will make not pursuing this best practice a significant detriment to your sales results. Capitalize on 2010 and clearly separate yourself from the pack by investing in a top-notch communications program. This discussion will cover everything from formulating a sound communications strategy to the most effective materials and techniques to leverage.

Key Takeaways:

  • Key comp plan communication diagnostics
  • How to develop an effective comp plan communication strategy
  • The process by which to develop high impact communications materials
  • High impact communication tactics - materials and techniques

Click here to view this webcast.

Sales Performance Management Best Practices Study

Merced Systems is conducting a Performance Management Best Practices Study and would like to invite you to participate. The study is designed to capture relevant data that will help you compare your operations against other industry leaders and covers:

> Industry Trends
> Pay for performance
> Employee Alignment
> Business Agility

All participants are eligible to receive a top-line report of industry trends as well as an individual assessment on how your organization compares to other leading companies.

Click here to take part in the study.

 

Share/SaveAdd this page to Digg Add this page to Facebook Add this page to Yahoo! MyWeb Add this page to Google Add this page to Del.icio.us Follow us on Twitter! Join our linked in Group! Watch our videos on Youtube!